Last updated: 17 June 2026
At Arkwright Selections, we want every item to arrive as described and be suitable for normal household use. This policy explains how product warranties and damaged, faulty or incorrect item claims are handled.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, refund or other remedy if a product is faulty, unsafe, not of acceptable quality, not fit for purpose or does not match its description.
This policy does not limit any rights you have under Australian Consumer Law. Any supplier or manufacturer warranty is in addition to those rights.
Warranty coverage
Warranty periods vary by product and supplier. Where a product page lists a specific warranty period, that period applies from the date of delivery. If no specific period is listed, your rights under Australian Consumer Law still apply.
Generally covered
- Manufacturing faults or defects in materials.
- Products that arrive damaged or with missing parts.
- Products that are materially different from the website description.
- Faults that appear during normal household use within the applicable warranty period.
Generally not covered
- Normal wear and tear, minor marks, fading, fabric pilling or natural timber movement.
- Damage caused by incorrect assembly, misuse, neglect, accidents or improper care.
- Damage caused by using indoor products outdoors or in unsuitable environments.
- Natural variation in timber, stone, veneer, rattan and other natural materials.
- Commercial use of products sold for residential use, unless stated otherwise on the product page.
- Unauthorised repairs, alterations or modifications.
Damaged items on delivery
Please inspect your item as soon as it is delivered. If it arrives damaged, contact us as soon as possible with your order number, clear photos of the product, photos of the packaging and a short description of the issue.
How to make a claim
Email sales@arkwrightselections.com.au with your order number, contact details, product name, description of the issue, and photos or video showing the problem. Please keep the product and packaging while we review the claim.
Remedies
Depending on the issue, product availability and your rights under Australian Consumer Law, we may arrange replacement parts, repair, replacement, collection, refund or another suitable remedy.