Last updated: 17 June 2026
Arkwright Selections respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or interact with our services.
Personal information we collect
- Name, email address, phone number, billing address and delivery address.
- Order details, selected products, delivery instructions and customer service history.
- Payment and transaction details. Full card details are generally handled by secure third-party payment providers and are not stored by us in full.
- Account login details if you create an account.
- Website usage data such as pages viewed, device information, IP address, browser type and cookie data.
- Marketing preferences if you subscribe to updates or promotions.
How we collect information
We collect information directly from you when you place an order, create an account, complete forms, subscribe to updates or contact us. We may also collect limited technical information automatically through cookies, analytics tools and website security systems.
How we use information
- Process orders, payments, deliveries, returns and warranty claims.
- Provide customer support and respond to enquiries.
- Send order confirmations, delivery updates and service messages.
- Improve our website, product range, customer experience and security.
- Send marketing communications where you have subscribed or where permitted by law.
- Meet legal, accounting, fraud prevention and regulatory obligations.
Sharing information
We may share information with trusted service providers who help us operate the business, including payment providers, delivery carriers, warehouses, suppliers, IT providers, website hosting providers, analytics providers, marketing platforms and professional advisers.
We only share information where needed for business operations, customer service, legal compliance or with your consent. Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and protect your information.
Cookies and analytics
Our website may use cookies and similar technologies to keep the site working, remember preferences, understand website traffic, improve performance and support marketing. You can adjust cookie settings through your browser, but some website features may not work correctly if cookies are disabled.
Marketing
If you subscribe to marketing emails, we may send updates about products, collections, promotions and inspiration. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We keep personal information for as long as reasonably required for orders, customer service, warranty support, accounting and legal obligations.
Access, correction and complaints
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. If you have a privacy concern, contact us first so we can review and respond.
Contact us
For privacy questions, access or correction requests, returns or warranty enquiries, contact us at sales@arkwrightselections.com.au.