Last updated: 17 June 2026
We understand that choosing furniture online takes care and consideration. This policy explains how change-of-mind returns, faulty products and delivery issues are handled by Arkwright Selections.
Your rights
Nothing in this policy limits your rights under Australian Consumer Law. If an item is faulty, damaged, unsafe, not of acceptable quality, not fit for purpose or not as described, you may be entitled to a repair, replacement, refund or other remedy.
Change-of-mind returns
You may request a change-of-mind return within 30 days of delivery if the item is eligible and meets the conditions below. Returns must be approved by us before an item is sent back.
Return conditions
- The item must be unused, unassembled and in resaleable condition.
- It should be returned in original packaging where possible.
- It must include all parts, hardware, manuals and accessories.
- It must not be damaged, marked, altered or used.
For bulky furniture, please keep the packaging until you are sure you are keeping the item. Without suitable packaging, a carrier may not be able to collect the item safely.
Items that may not be eligible
- Made-to-order, custom, special-order or pre-order items once procurement or production has started.
- Clearance, final sale or heavily discounted items where the product page states final sale.
- Items that have been assembled, installed, used or damaged after delivery.
- Mattresses, bedding, nursery items or hygiene-sensitive goods where packaging has been opened, unless faulty.
- Items not in suitable condition for resale.
Return shipping costs
For change-of-mind returns, the customer is responsible for return shipping costs. Original delivery fees are not refundable for change-of-mind returns. Bulky furniture return freight can be significant and may vary by location, item size and carrier availability.
If the item is faulty, damaged in transit or incorrectly supplied, we will work with you on the appropriate remedy and shipping arrangement in accordance with Australian Consumer Law.
Refunds
Once an approved return is received and inspected, we will confirm the outcome. Approved refunds will be processed back to the original payment method used for the order. Any deductions for approved change-of-mind returns, such as return freight, missing parts, damage or reduced resale condition, will be explained before finalising the refund.
How to request a return
Email sales@arkwrightselections.com.au with your order number, product name, reason for return, and photos showing the product condition and packaging. We will confirm eligibility before providing return instructions.